Just updated to the latest version of Storyline 2. When I publish for the web, and try to launch the module, I just get a grey screen with Next and Prev in the upper left hand corner of the screen. This is consistent across all browsers (Firefox, Chrome and IE.
The course will run if I open it locally, but not from my web server
Welcome to the community, Jim! You're in the right place for help 🌟
Can you share your .story file as well as the URL where your project is hosted with me? I'd love to try to replicate this experience on Tempshare and compare both versions.
I also tested on tempshare, and it works there. Odd that I can make a smaller version (3 scenes) and it works, but anything larger and I just see a gray screen with just NEXT and PREV in black letters.
Has this been updated? I experience somewhat the some problem. On my server, since switching servers, the html files only show a white screen. This is consistent over all browsers as well. Console shows a blank html file. When uploading to tempshare or another server I'm the admin of the files do show and everything works fine. Are there settings or something else I can change to make this work?
hi,Leslie, i am on infinity free.com servers NOTHING showing up, even after enabling flash on my end, even html5 doesnot work,we tried every possible option, we have latest story line
I see you're already working with Jopney on our Support team to see if we can find the cause of the blank page. If you can share the source file with her for testing, here's the upload link from your case:
8 Replies
Welcome to the community, Jim! You're in the right place for help 🌟
Can you share your .story file as well as the URL where your project is hosted with me? I'd love to try to replicate this experience on Tempshare and compare both versions.
Simply pop it into this discussion by using the Add Attachment link in your reply, or share it privately with me through this link. Looking forward to lending a hand!
I have uploaded my .ZIP file
I also tested on tempshare, and it works there. Odd that I can make a smaller version (3 scenes) and it works, but anything larger and I just see a gray screen with just NEXT and PREV in black letters.
Thanks for sharing your file with me, Jim! I just sent you a reply in your case; let's continue our conversation there ☺️
I'll also post all updates here, as needed, for those following this discussion!
Has this been updated? I experience somewhat the some problem. On my server, since switching servers, the html files only show a white screen. This is consistent over all browsers as well. Console shows a blank html file. When uploading to tempshare or another server I'm the admin of the files do show and everything works fine. Are there settings or something else I can change to make this work?
Thanks
Hi Jelle,
Thanks for reaching out and describing the issue you are running into.
It sounds like you've pinpointed the issue to a specific server. I'd work with your IT team to get to the bottom of what you are experiencing.
I look forward to other ideas or experiences that others in the community have to share as well.
hi,Leslie, i am on infinity free.com servers NOTHING showing up, even after enabling flash on my end, even html5 doesnot work,we tried every possible option, we have latest story line
Hi Mehdi. Thanks for reaching out!
I see you're already working with Jopney on our Support team to see if we can find the cause of the blank page. If you can share the source file with her for testing, here's the upload link from your case:
I'll follow the troubleshooting as it progresses!
This discussion is closed. You can start a new discussion or contact Articulate Support.