Hi, When playing video in HTML5 in Safari or Chrome on an iPad, I have the issue where the video takes a little time to load (loading bar), and then when it starts to play, instead of playing from the start of the video, it picks up playing the video from the time after the loading bar graphic. So while it is loading, it is skipping that amount of the video. Has anyone else experienced this and found a solution?
My only guess is:
Maybe the timeline is still progressing, while the video is loading, so when it finally loads it just picks up playing from the position it is on the timeline.
Hi, Dann -- Sorry to hear of the issues you are experiencing. Would you like to share your video so we can take a closer look and do some testing for you? Please use the ADD ATTACHMENT button in the bottom left corner of the reply box in the thread, and you can browse for the file from there. Please also note that if you reply via email, your attachment will not appear here in the thread. Thanks! :)
Actually I found it, I thought is was an automated response. Tells me to do a lot of testing on different platforms etc. I guess I'll start working through it all slowly.
Timelines and roadmaps are not anything we share. I popped in to take a look and it looks like this issue is still in the hands of our QA Team, so I do not have an update to provide.
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Hi, Dann -- Sorry to hear of the issues you are experiencing. Would you like to share your video so we can take a closer look and do some testing for you? Please use the ADD ATTACHMENT button in the bottom left corner of the reply box in the thread, and you can browse for the file from there. Please also note that if you reply via email, your attachment will not appear here in the thread. Thanks! :)
Thanks Christie, I submitted a support ticket, as I don't have permission to upload the content publicly.
Dann
Hi, Dann -- Thanks for the update, and I will be on the lookout for your ticket to follow along. :)
Hi Christie, I haven't heard back about the support ticket yet. Do you know if it all went through okay?
Actually I found it, I thought is was an automated response. Tells me to do a lot of testing on different platforms etc. I guess I'll start working through it all slowly.
Thanks for the update Dann. Just respond back to support if you need further assistance.
Hi Articulate Support Staff,
Do you know if there has been any progress on fixing the bug with the buffering of video on the iPad (HTML5)?
(My support ticket led to you defining and recognizing the bug, but at the time had no time line for addressing it).
Hi Dann!
Timelines and roadmaps are not anything we share. I popped in to take a look and it looks like this issue is still in the hands of our QA Team, so I do not have an update to provide.
Would understanding the way Storyline pre-loads content assist at all in your situation?
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