HTML5 Audio Issues
Mar 17, 2016
I am having difficulties with a project where the audio is working fine on the computer, but when testing on Apple devices it’s random on whether or not it will work. We’ve found that it tests effectively on some Apple devices, such as iPhone 6 and iPad Air, but it doesn’t seem to work on all of them. We tested through the HTML5 file on Safari without the Storyline player and all of the devices we've used are on iOS 9.2.1. I currently have the most updated version of Storyline 2. I’ve tried changing the audio to the suggested Storyline specs (16 bit 44 KHZ PCM WAV) but that didn’t seem to solve the issue.
Does anyone have any ideas on what else can be done to make sure it plays on all devices at all times? Any input would be greatly appreciated!