Html5 coruption from results slide
Jul 28, 2016
We are working on a project and have hit an issue. The html5 version of the published project does not run correctly on chrome/mobile.
What we see is a fully white screen with no sound. Text and images animate in when the timing of the elements starts but otherwise the screen is completely white.
It appeared to be a corrupted project issue so we have copied the slides to a blank project. We carefully copied each over until we found the slide that was causing the issue.
It is the Results slide just after an assesment. When removed the exported html5 works fine, but add in an assessment slide of any kind and the html5 will not play any slides correctly.
Does anyone have any insights on what could be causing this or any work arounds? Even a brand new blank results slide breaks the export.
5 Replies
Hi Greg!
Do you have a .story file that we could take a look at?
Sure, Due to it being a client project I have gone through and removed the content but I tested the export again and it's still working as it does as the full project.
Export for LMS html5 checked, play the story_html5 file and see how only the animated bit appears on the first slide. go back remove the results slide and export again, it now shows up for me.
Hi Greg!
I tried to identify an e-mail address for you so that I could submit this to our support engineers on your behalf, but I was unable to locate it.
Would you be able to share your file here so that our team could take a look. I'm seeing the behavior you are reporting, but cannot pinpoint the culprit and I know that they may be more familiar with any issues.
Thank you for the reply. I have submitted the file and info via that link and hope to hear a solution soon.
Thanks Greg! I apologize for not being able to better assist. I do see your support case (00860957) and will follow along as well.
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