We have a HTML5 course and a user on Safari 12.1. They are having an issue with the drag and drop interaction.
One of the drag and drop elements has not shown up at all (so they can't drag it!) and they are able to drag the item that is actually meant to be a fixed, drop state. All very confusing.
They've disabled their adblocker, and tried refreshing the page but it doesn't make any difference.
Thanks for letting us know what's going on, Ed. I'm happy to help you out!
Is the affected user using mobile Safari or browser Safari?
Which iOS or macOS are they running?
Would you mind sharing the .story file (even just the drag-and-drop slide) so I can try to replicate the behavior? You can share it publicly here, or send it to me privately by using this upload link. I'll test it in a similar setup, and will delete it after troubleshooting.
3 Replies
Thanks for letting us know what's going on, Ed. I'm happy to help you out!
Hi Katie.
It was browser Safari, on a Mac running macOS Mojave.
I've shared the drag and drop slide with you via the upload link, together with screenshares of the issues experienced.
Thanks for sharing your slide with me, Ed!
I'm giving it a test in a similar environment and will be in touch with my findings. Look out for an email from me soon!
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