HTML5 on iPad issues

Jun 12, 2013

Hi, 

I'm having various issues when viewing elearning modules on iPad. many of the modules are unstable and performes differently on different devices. most issues revolve around:

  1. narration sync with animations
  2. lack of narration / cut off when revisiting slides
  3. seekbar is stuck
  4. Lack of narration when re-launching courses
  5. interaction functionality (i.e. information icons do not play automatically as they would on PC / overlap narration)

and many other issues...

We're publishing to HTML5 output without mobile player option, and testing on iPad1 and 2.

My question is, WHY?? is it due to bugs / limitations in the authoring tool?

is it because system prerequisites we do not know about?

Is there any documentation on minimum prerequisites for LMS which launches the modules?

Your prompt assistance will be much appreciated.

Thanks 

Oren.

3 Replies
Christine Hendrickson

Hi Oren,

First, can you tell me what version of Storyline you're using, please? To find this information, click on "Help" and "About Articulate Storyline".

If you're not running version 3 (1305.2012), please download and install the update using the link below:

Articulate - Storyline Update 3

Once you've finished installing the update, please republish and test your course on the iPad. If the problem continues after installing the update, or if you already have Update 3 installed, please let me know.

Thanks very much!

Christine

Christine Hendrickson

Hi Oren!

Thanks very much for checking that for me. :)

Since you're running into multiple issues with the project, it might be best to read over the following chart, just to make sure the features you're using are supported in HTML5:

Comparing Storyline's Flash, HTML5 and Articulate Mobile Player Output

Some of the issues you're describing sound a little strange and I'm curious to see what may be causing them. Are you able to view the course on any system (PC, iPad, etc.) without the issues? Or does it happen on every system?

If it's happening for every single system, I wonder if it's an issue with the project file. 

Can you try importing the original slides into a new, blank Storyline course please? After you've done so, try republishing, uploading and testing the course. Do the same issues still occur, or is there any improvement?

If you don't see any improvement at all, it might be best to have our support team take a closer look at the issues. Hopefully we'll be able to narrow down all of these problems and see what may be causing the trouble. 

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks very much!

This discussion is closed. You can start a new discussion or contact Articulate Support.