HTML5 output pauses when switching on different tab


I've got a little (well, not so little, I have a deadline today) problem here. When I run my project in html5 and switch to another tab, the content on the project tab just pauses. It shouldn't, it definitely shouldn't! My timeline pauses, my layer-timer pauses, but for example audio and videos plays normally.

You know what that means, when I give 30 seconds for answering the question on the screen? yeah, unlimited time! That cannot be accepted.

WHY is it that way? And it seems like storyline output problem, because anything in html5, when you switch tab, will play/animate normally. 

Good that if you open in a new window (popup), it will play even if you loose focus on the window. It's just the problem with tabs. 

Any solution for that?

11 Replies
Leslie McKerchie

Great news!  We just released Update 3 for Storyline 3. This includes quite a few important fixes and some new features as well. Check out all the details in the release notes here.  

The item you'll be interested in is:

Audio continued to play in HTML5 output when switching to another browser tab, causing animations to become unsynchronized.

Be sure to download and install the latest version of Storyline 3.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.