HTML5 output will not display in Mobile Safari or Chrome

Hello, all, 

I've unfortunately been unable to find an article pertaining to this issue, so I'm hoping a community member may be able to provide insight or assistance.

We have published some new courses to HTML5; we have omittied the Use Articulate Mobile Player for iOS or Android option, as our learners have been instructed to download the Mobile app needed by our LMS (Schoox). When learners access any of the courses from a Mobile device, all that displays is the Player with the TOC and main content pane present but empty of course content. In almost all instances, all that appears on the content pane is a Resume dialog box, devoid of any controls or onscreen text. 

Has anyone ever experienced this sort of issue? I have attached a screen shot from an iPhone 6. 

Many thanks....


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