HTML5 Playback on Chrome and Safari
Jan 27, 2016
By
Lisa Byrne
Hi!
I have had quite a few clients who create content using Storyline. Over the last week we have seen that all of specific clients courses are no longer rendering correctly when played back on HTML5 in Safari or Chrome. I have tested in Chrome version 47 and can see the issue. The player loads, and there is audio but the course's content will not display. If you enable Flash, all is well again.
I am just wondering if there is a more recent issue at play than this issue as version 44 was some time ago and this has only come to light this week? https://community.articulate.com/discussions/articulate-storyline/html5-output-compatibility-with-google-chrome-44.?
Thanks!
Lisa
4 Replies
Hi, Lisa -- Thanks so much for reaching out with your question, and unfortunately, when I clicked on the link you provided, the thread was no longer available. Could you possibly take a look at this thread, Storyline HTML5 content not displaying in Chrome or Safari, but works fine in Firefox and let me know if the responses offered shed a little more light?
And if you would like to share your file, we're always happy to take a closer look for you. :)
I think this is the link Lisa was referring to: https://community.articulate.com/discussions/articulate-storyline/html5-output-compatibility-with-google-chrome-44
Thanks so much, Mike! :)
And Lisa, please feel free to use this form if privacy is a concern, and you'd like to share your file for review offline. I would like to do some testing and I'll be in touch as soon as I can via email with my findings.
Apologies, yes thanks Mike that's the link! Perfect, I've been advising to
update and republish, I just wanted to make sure that there wasn't
something else at play.
Thanks!
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