HTML5 Published Stories are only working in Chrome - anyone else?

Feb 20, 2020

I've been publishing my Stories from Storyline 360 using the HTML5 option for a few years.   But now I'm getting reports that they aren't working correctly in Edge or IE.    I haven't tested Firefox.  But my students are saying that they only work correctly in Chrome.  Is this new?  A bug?   A fluke?   Any ideas?

1 Reply
Leslie McKerchie

Hi Geoff,

Thanks for contacting us to share what your learners are running into with the published output.

  • Are they seeing an error message or the course is not loading when using IE or Edge?
  • What version you were using when the content was published?

If you'd like us to help with testing, then with your permission, I'd like you to share your .story project file and the zipped published output with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

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