One member of my team is having an issue that I am unable to replicate on my iPad.
The storyline (web publish) course is residing on our server, it has audio on each slide, and displays as a completely white page, and the audio is the only element that plays in Safari. There is no interface shown for her, and everything is all white. I am wondering why this is happening to her, and not on my iPad.
If that checks out, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using this link so we can assist you further.
3 Replies
Hi Garrett!
You may want to ensure that she has disabled Private Browsing on her iPad.
If that checks out, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using this link so we can assist you further.
Thanks!
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Hey that is exactly what I thought it was. She must have switchedher iPad back to Private Browsing, because it shows up fine for her now.
Thank you so much for the accurate and prompt response!
Garrett
Great news, Garret! Thanks for checking back in
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