HTML5 with Flash fall back

Hello Everyone

I have a SL360 project that I have published for LMS with setting 'HTML5 with Flash Fallback' (no Articulate Mobile Player).

The course runs fine on Chrome everywhere (in the clients LMS, Tempshare and ScormCloud).  In IE11 course runs from tempshare and ScormCloud, however, only sometimes from in the clients LMS.

Browser and flash versions meet system requirement.  I get that this must be due to their LMS/browser settings, but am trying to offer support. 

Does anyone have any suggestions where I can go with this?  I was wondering if maybe I should publish as 'Flash with HTML5 fallback' instead.

Thanks Christine

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