Huge Bummer - "Invalid or Corrupt file and cannot be opened"

Hello Heroes!

Looking for advice from the community.  After 30+ hours of design time my latest version of .story will not open.  Message is "The project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline". 

Still using the same version of Storyline.  Any advice/counsel would be welcome.  Thanks.  Dan  

5 Replies
Leslie McKerchie

Hi Dan!

There may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.