I am trying to open a file i recently saved to a flash drive and I am receiving an error message that the file is either corrupt or created using an older/earlier version of Storyline. What do I do? I need my project. Help please!
I'm not sure what you can do at this point, but in the future, I'd recommend only saving your work to your local hard drive. Storyline doesn't seem to cooperate well with flash drives or network drives unfortunately,
Hi Mo! I am unable to open your file that you have shared here and as Laurel mentioned, we do not recommend working from a flash drive.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).
Consider these preventative measures to protect your project files:
1) Save and publish projects on your local hard drive. Working on a network drive or external USB drive can cause erratic behavior.
2) Save incrementally. If your app has an AutoRecovery feature, take advantage of it. If not, save a new version of your project every hour or so with a new file name each time. If a file becomes corrupt, you'll still have a working version available.
3) Install Dropbox. Snapshots of changes in your local Dropbox folder are kept for 30 days. If a file is damaged or deleted, you can restore a previous snapshot: https://www.dropbox.com/help/11/en.
4) Don't leave the app open and unattended for long periods of time. Some users have reported file corruption after leaving their apps open overnight. It's possible that a malware scan or disk backup could run because the machine is idle, making your app vulnerable to crashing.
3 Replies
I'm not sure what you can do at this point, but in the future, I'd recommend only saving your work to your local hard drive. Storyline doesn't seem to cooperate well with flash drives or network drives unfortunately,
Are you trying to open it from your flash drive? If so, copy it to your local drive and try to open it from there.
Hi Mo! I am unable to open your file that you have shared here and as Laurel mentioned, we do not recommend working from a flash drive.
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