Hyperlink help required

Hi Harri,

I seem to be having the same problem with hyperlinks. They will work when I publish the project through Articulate Online but not when i publish to the web. I've tried numerous ways but keep coming up short. Hopefully someone out there can come to our rescue!

Thanks

John

fingers crossed....

Hi Harri,

I think I might have found a work around. Are you running the project from a networked drive or one on your PC? It appears that the networked drives (for a technical reason well passed my ceiling of knowledge) stop the links from working. I've trailed the links through the platform the course will be available from (company intranet) and they work.

Does that help at all?

Thanks,

John

Hi John,

Thanks for getting back to me.

I've tried publishing on my C drive and launching it from there but still cannot get the hyperlinks to work.

Thanks anyway

Weird Harri... I just published your .story file for the Web. They hyperlinks work perfectly. I even pushed the content to a server and it all works great. IE9 and Chrome both fine.

Hi Duane,

Thank you for testing it for me.

hmm..... I wonder what's different about our pcs/networks....

Hi Harri,

I couldn't open the links in Chrome, but I could in Firefox - but, we recommend testing within the intended environment to prevent any security restrictions you may encounter from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

I did publish your course to web, and placed on Tempshare and everything worked as expected there in Chrome: http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/stp18c605qcg1apt8pa1sp1don1ov54/story.html

Hi Ashley,

Thank you for testing that for me.

I've also tested it when published to LMS (as this will be the final output) and everything seems to run ok.

To my knowledge there are no security settings/firewalls that would affect the links and I have been able to use them without issues in the past. So it would be good to figure out what's happening.

Hi Harri,

Since  Duane and I were both able to test and successfully use the links (I couldn't in Chrome) while testing locally, the option that it's a local security setting either on your computer or browsers is what you'll want to check. I've also heard of a particular Chrome bug that doesn't allow for local hyperlink extensions as you'll see described here by Jebediah:

This has to do with Chrome's security model - not with Storyline. 

Fortunately there's a work around that'll make it work for you when you're working with local content. (You'll find that it works fine when on a web-server or LMS).

"If you want to be able to open file:// links from and http:// or https:// scope, it won't work in Chrome because of their security model... until now! There's now a LocalLinks extension on the Chrome extensions page that will allow you to do it! It's modeled after the LocalLink add-on for FireFox. Enjoy!

Direct link: https://chrome.google.com/extensions/detail/jllpkdkcdjndhggodimiphkghogcpida"

Note - I have not tested this plugin approach as I've actually just modified my version of Chrome instead. If this doesn't work for you let me know and I'll hunt out the more complicated fix.

Hi Ashley,

Thanks, I'll look into that.

My main concern is that if it is a security issue, there is no warning message so if I were to publish to web and distribute the course (as we will be doing in the future)  some learners would encounter issues (like myself) and think the course is broken, which would then have repercussions for us. 

I'll let you know if I find anything....

Hi Harri,

I just read back through this thread, and didn't see any mention where you tested the published output from the intended website, but that you tested it from your C drive. Testing it locally is where you may encounter the security restrictions. Did everything work as expected for you when testing the version I shared on Tempshare?