Hyperlink not opening in new window

I'm using 360. There are several files linked throughout the document (click to open) that are set to open in a new window. However, when you click on them - they open in the same window as the training - which closes the training module. I have checked each trigger and verified that "open in new window" is selected.


4 Replies
Joe Tansengco

Hi Michael, 

I did a quick test using a sample file, and I can confirm that a hyperlinked file with the settings below will open in a new window when the course is published and accessed in SCORM Cloud: 

Here's a sample link so you can test the behavior on your end as well. Try testing your file in SCORM Cloud so we can isolate if the issue is specific to your LMS. 

If you can replicate the behavior in another environment such as SCORM Cloud, please upload a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening. I've also attached a sample file so you can see how I setup the hyperlink on my end.