Hyperlink not workin

Hi there, I have a slide that has two hyperlinks that take the learner to different slide layers for more info.  When I launch and preview the first hyperlink works, but the second one will not take the learner to the slide layer.  Also like the link it dead.  But I tested it by previewing the slide again and this time I selected the second hyperlink first and it works and I am also able to click on the first hyperlink also well.  BUT when I attempt to click on the second hyplink AFTER clicking the first, the second hyperlink again goes back to "dead" link stat.  Please help.  Thank you.


5 Replies
Ashley Terwilliger

Hi Denise and welcome to Heroes!

I set up a very basic example based on your description and I'm able to click back and forth between them, so if you're able to share your .story file here with us that would be helpful. 

Some other items you may want to check that could cause odd behavior include:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.
Denise W

Hi Ashley, the problem slide is 4.8 and specifically the "wire payment" hyperlink is not working properly.  I have other slides within the course with links and they work like a charm.  I had to create a shorter version of my course attached for your to review.  The entire course was too large to upload?  Thank you for your help. 

Michael Hinze

Denise, it looks like the pics of the female character on both layers (at least partially) overlap the hyperlinks on the baselayer and that's why the links don't work (actually if you move the mouse carefully over each link, you'll see that they become active, once you are not over the pics' bounding box anymore). You can either reposition/resize the pics or, that's what I did in the attached, copy the text box with the two links into the two layers, so that they sit on top of the pics. You could also eliminate the layers altogether, move the pics and textboxes to the baselayer and show/hide them depending on which of the links is clicked.