hyperlink not working in SL360
May 06, 2020
Hey, everyone!
Yesterday we noticed a strange issue - a hyperlink that was working fine in previous builds has suddenly stopped working, and it isn't working neither in the Preview version, nor in the published Review link, nor in the SCORM package.
It was working fine previously and nothing in the link was changed - we just published a new version of a file and now the hyperlinks seem to be corrupted. It doesn't help to delete and re-insert them, and no other fixes we could think of have worked either. We have the newest Storyline 360 version.
Has anyone else encountered the same strange behavior and have you found any fix for it?
5 Replies
Hello there, Karlis!
I'm happy to help you find a fix and have a few questions to start:
Hello, I'm having a similar issue.
The link does work in Preview, but once published in Review no longer works.
Any clue?
Thanks,
Elena
Hi there, Elena!
Are you viewing the Review 360 content on desktop or mobile? I ask because we have an open bug in Review 360 where hyperlinks are not working correctly on mobile devices.
Let me know if you see something different!
Hi Katie,
Thank you for the quick reply, I'm seeing this in the desktop version.
Let me know if you need my SL file to look into this issue.
Best,
Elena Muñiz Montaño
Consultant, E-learning Design and Project Management
Knowledge, Innovation and Communications Sector
Tel. (202) 566-4564
[cid:image001.png@01D6B448.53AF2300]
1300 New York Avenue, NW
Washington, D.C. 20577
USA
www.iadb.org
Hi Elena!
We'll take you up on the offer to test your Storyline file. Use this private upload link:
We'll publish it to Review 360 to troubleshoot the hyperlinks and let you know what we find!
One more thing! It looks like your contact info came through to the public forum. If you'd like to remove it, click this link and make the change.
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