Hyperlinks Help

Good idea Matthew... but I'm thinking that I saw an issue about this on another thread fro SL2 and Articulate said they were looking into it... I mean... it's pretty fundamental... I'm wondering why is it not sorted yet?  I might have to consider moving to Adobe products instead. Considering it's a hefty price to pay every month for unresolved issues.

Thanks Matthew. I'm a little calmer now... but still, it's frustrating as hell.

Hi Mr. Brown,

I'd like to better understand what you are experiencing. I fear that I'm not recreating what you are seeing, but I'd be happy to take another look.

I've added multiple hyperlinks in a text paragraph, then in a list, to try to recreate what I understood you to explain above, but I'm not running into an error.

Here's my published course and the file is attached.

It sounds like you've experienced this as well, Matthew, so any examples are appreciated.

Hi Leslie... it's ok I've found a workaround. But I'll explain what the issue is in case anyone else has the same "hair shaving" experience :)

Imagine you have a text box... with only a list of hyperlinks in it, nothing else (no normal text)... Now, go to the last list item in your links and press return to add a new link. When you try to add a new link it retains the trigger from the link above it (if you're using the top bar menu add hyperlink). 

The only way I've found to counter the problem is to copy the url of the last link's hyperlink address to the clipboard. Then, remove the hyperlink from it so its just normal text now, THEN add your new link text below it (and others if you need to). The key thing here is to add your list of links text (without the hyperlink attached yet) into your text box first, so basically a list of text with no hyperlinks attached. The one you copied to the clipboard can now be re-attached to the link by highlighting the text again and reapplying the hyperlink with a right-click "add hyperlink". Then, you can right-click the other (new) links you want, and do the same with a right-click and add hyperlink.

And that is the way I'm doing it now.... trick is to create your list first, before adding any hyperlink triggers to them. Then do them one at a time with a right-click...etc..

Hope this helps anyone who is experiencing the same thing.

Thanks

Got it, Mr. Brown. I appreciate you taking the time to explain that. It does look like this is an issue that has been reported to our team and I've linked this conversation to the report so that we can share any updates with you here.

Has there been an update of this issue? I am finding I can't add 2 hyperlinks in the same text box. neither are working?

Hi Jillian - the trick is to add all the text in the box first (just as text only - no links), then highlight each one (one by one) that you want to be a link and right click > add hyperlink. This is the best way I've found to work around it. If you try adding a link, then pressing return to add another one this is the pain point and doesn't work properly...  for me at least.

Thanks for getting back to me, I followed your suggestion as above but it won’t insert any hyperlinks at all now. I am waiting for my IT dept to give me access to update the software as it says there is an update and maybe that will sort the issue for me.

If you share what you have I can take a look if you like?

That would be great. I am not good at sharing on this platform so let me know if you can't view. I have altered the link as they are to our intranet so you wouldn't get them to open.

Thanks

Hi Jillian - you might hate me... but you're links are fine... the problem looks to be the image you have of Sophia... the transparent area of the image is over top of the links. So you can't click then at all. If you hide Sophia layer and try that it works fine. 

Even though it's transparent... it's still part of the image and therefore you won't be able to click through it unfortunately. If you make sure T1 layer content is at the top of the layer stack it should work fine. (in the timeline not the Layers panel) :) 

What a rookie mistake, didn’t check all of that. Thanks for taking a look for me.

Hi Jillian - no problem... but you may want to remove your email signature from you post message... it has your phone and email. :)