I am unable to publish a course

Hello,

I don't know what went wrong, but I am now unable to publish my course to LMS.  I now get an Storyline Error Report.   I get a pop up that says " We're sorry, something went wrong with Articulate Storyline and it might close. You can help us fix this bug by sending us information on what went wrong. Be as detailed as possible - everything helps?

 

So, I completed the information and what I was doing and attached a course.  I haven't heard back from anyone.

 

Does anyone know what I can do to fix this error message?

4 Replies
Ashley Terwilliger

Hi Nancy,

I'm sorry for the issues you've run into. That error message report sends information to our Developer team to look into, but it doesn't start a Support case to work with you on resolving the issue. If you'd like to do that, reach out to our Support team here (let me know if you do and I can get some eyes on it sooner since you've already been waiting!). 

I'd also take a look at the best practices here to prevent odd behavior in your files and start with a repair of Storyline. Those may be some of the first steps our team recommends too - so good to go through those first.