I don't know what went wrong, but I am now unable to publish my course to LMS. I now get an Storyline Error Report. I get a pop up that says " We're sorry, something went wrong with Articulate Storyline and it might close. You can help us fix this bug by sending us information on what went wrong. Be as detailed as possible - everything helps?
So, I completed the information and what I was doing and attached a course. I haven't heard back from anyone.
Does anyone know what I can do to fix this error message?
Its just odd, because I was able to published a course before.. and I just tried publishing that same course that I did this morning and it's giving me an error message.
I'm sorry for the issues you've run into. That error message report sends information to our Developer team to look into, but it doesn't start a Support case to work with you on resolving the issue. If you'd like to do that, reach out to our Support team here (let me know if you do and I can get some eyes on it sooner since you've already been waiting!).
I'd also take a look at the best practices here to prevent odd behavior in your files and start with a repair of Storyline. Those may be some of the first steps our team recommends too - so good to go through those first.
i see what i did wrong. when saving to the H drive it gave me issues but when i switched it to a different drive on my desktop i was able to publish my course.
Good catch, Nancy. We always recommend saving and publishing locally to prevent just that type of thing! Whew - glad it was easy enough for you to keep working though.
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Its just odd, because I was able to published a course before.. and I just tried publishing that same course that I did this morning and it's giving me an error message.
Hi Nancy,
I'm sorry for the issues you've run into. That error message report sends information to our Developer team to look into, but it doesn't start a Support case to work with you on resolving the issue. If you'd like to do that, reach out to our Support team here (let me know if you do and I can get some eyes on it sooner since you've already been waiting!).
I'd also take a look at the best practices here to prevent odd behavior in your files and start with a repair of Storyline. Those may be some of the first steps our team recommends too - so good to go through those first.
i see what i did wrong. when saving to the H drive it gave me issues but when i switched it to a different drive on my desktop i was able to publish my course.
Good catch, Nancy. We always recommend saving and publishing locally to prevent just that type of thing! Whew - glad it was easy enough for you to keep working though.
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