I have been having the same problem for a while with different Articulate Storyline files. When I insert an audio on a Slide using Articulate 360, in some cases I won´t be able to hear anything while making a preview or even after publishing to Web. It only happens in some of the slides. I have tried deleting the audio, and inserting it again and it doesn't work. Sometimes after publishing it will not sound automotically the first tie, but when I play the slide again it works. It is not an issue with the audio, because when I play it in the the Edit option it works. I am worried that my client won't be able to hear those slides.
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Good morning, Lilian!
I'm sorry to hear about the audio issues. I'd love to help you find a fix and have a few questions:
We'll look at the next step from there!