I can't hear the audio in some slides while making a preview or after publishing

Dec 27, 2020

Hi,

I have been having the same problem for a while with different Articulate Storyline files.  When I insert an audio on a Slide using Articulate 360, in some cases I won´t be able to hear anything while making a preview or even after publishing to Web. It only happens in some of the slides. I have tried deleting the audio, and inserting it again and it doesn't work. Sometimes after publishing it will not sound automotically the first tie, but when I play the slide again it works. It is not an issue with the audio, because when I play it in the the Edit option it works. I am worried that my client won't be able to hear those slides.

Some help over here would be greatly appreciated.

1 Reply
Katie Riggio

Good morning, Lilian!

I'm sorry to hear about the audio issues. I'd love to help you find a fix and have a few questions:

  • Which Storyline 360 update are you using? Click the Help tab, then About Storyline.
  • Tell me more about the audio. What file format are they? Where were they created?
  • Are the media files on a local c: drive?

We'll look at the next step from there!