Hi, I created a project, but now appears: "THIS PROJECT IS INVALID OR CORRUPT AND CANNOT BE OPENED. IT MAY HAVE BEEN CREATED IN AN EARLIER VERSION OF STORYLINE."
You'll want to check that you're working with local project files as described here as that error message is generally associated with working off a network/shared drive.
Please try importing the file into a new file as described here, as that may help with an invalid project file.
The import may not work if the file was already corrupt, and as I mentioned you'll want to confirm you're adhering to these general guidelines for working in your Storyline files:
Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
Avoid using special characters, accents orsymbols in your file names.
You mentioned the files were on your computer, but did you confirm that it's the local drive instead of a network, shared drive, or USB?
Sure, we'd be happy to take a look at your file. You're welcome to share it here with us in the forums using the paper clip icon or you can also send it along to our team here.
Hi Patricio! Sometimes they can be hard to search for, but in your case, I found it. Your case number is 00414636 and it looks as if Jayem is assisting you.
This thread is a bit older, but you may also want to look at importing the file into a new project as detailed here. It sounds like the file may be corrupt - and if the importing doesn't work, there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer:
%appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Also, be sure to always create, edit, and publish projects on your local hard drive. Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for details.
Just to let you know when you reply via email, your signature details display in the post. You can come into the forum and select 'edit' to remove them if you want to.
So I have a file that was created in Storyline 3. I am getting the above referenced error ( "THIS PROJECT IS INVALID OR CORRUPT AND CANNOT BE OPENED. IT MAY HAVE BEEN CREATED IN AN EARLIER VERSION OF STORYLINE."). It is saved to my desktop with an extenstion of .story. Still wont open. Please advise. I have attached the file.
28 Replies
Hi Patricio,
You'll want to check that you're working with local project files as described here as that error message is generally associated with working off a network/shared drive.
Please try importing the file into a new file as described here, as that may help with an invalid project file.
about the first posibility, all material is in my computer
about the second option, is not working. look:
Hi Patricio,
The import may not work if the file was already corrupt, and as I mentioned you'll want to confirm you're adhering to these general guidelines for working in your Storyline files:
You mentioned the files were on your computer, but did you confirm that it's the local drive instead of a network, shared drive, or USB?
Yes, every files are in my computer, in C. I worked for weeks without any problem, and suddenly, the file didnt work again.
Can I send the file to be checked by your team?
Hi Patricio,
Sure, we'd be happy to take a look at your file. You're welcome to share it here with us in the forums using the paper clip icon or you can also send it along to our team here.
Sounds like a corrupted file, do you have a backup?
thanks Ashley, Im uploading now.
No Phill. that file is the only copy I have :(
Hi Patricio,
If you want to let us know the case number I'll be happy to follow along.
Ooh, sorry! i didnt keep the case number (I supposed you have a direct view to my case...)
Hi Patricio! Sometimes they can be hard to search for, but in your case, I found it. Your case number is 00414636 and it looks as if Jayem is assisting you.
yes! Im in contact with Jayem!
thanks!!!
im trying to upload the story file, but appears ERROR 2038
Did you respond in your case with that? Sounds like it may be a browser issue, can you try in a different browser perhaps?
yes, I did, but i dont know what is error 2038. but yesterday i sent the file succefull, maybe you already have the file. can you check please?
No files attached, sorry Patricio.
I am having the same problem. I am trying to open the storyline file to makes some changes, but it won't open. I will add an attachment.
Hi Poppy,
This thread is a bit older, but you may also want to look at importing the file into a new project as detailed here. It sounds like the file may be corrupt - and if the importing doesn't work, there may still be a working version of your project in your temp files. Here's how to check:
Thank you so much, this saved me hours of rework.
Glad this older thread still helped you out!
Hello,
I too now have a file that wont open after publishing.
Can some one please advise what to do.
thanks
Richard
Hi Richard
are you publishing to web? or LMS? - are you using SL1, 2 or 360? What browser are you using?
are you getting any error messages?
Thank you for your prompt reply but my local IT have restored my files and it ok.
Thanks again
Richard
Great news Richard.
Just to let you know when you reply via email, your signature details display in the post. You can come into the forum and select 'edit' to remove them if you want to.
Good luck with your project!
Thanks Wendy. :)
So I have a file that was created in Storyline 3. I am getting the above referenced error ( "THIS PROJECT IS INVALID OR CORRUPT AND CANNOT BE OPENED. IT MAY HAVE BEEN CREATED IN AN EARLIER VERSION OF STORYLINE."). It is saved to my desktop with an extenstion of .story. Still wont open. Please advise. I have attached the file.