Hi I'm working on a project in Storyline, it never happened before, when I press ctrl + d to copy a text box it triggers the close down program because of an "encountered problem"????
Never experienced this before? It happened three times and, obviously didn't save what I've done.
Hi I use Storyline 360 and I updated it last week.
It never happened before, I managed to reopen the project but I don’t like the fact that unexpectedly when you use ctrl + D or T (not always) it closes the program. If you haven’t saved, like I did, it cost a lot of time to re do everything 😲( . Shouldn’t happen
Thanks for any help that can explain what happened
Tiziana
Hi,
I have encountered a problem working in Storyline 360. While building a course using the Ctrl+D combination to copy shapes or other thing on my slide, it triggered the shut-down of the program. This forced me to close everything. For these projects I work on Google Drive. You already justified the fact that working on Google Drive can be unstable, but is there any way to fix this problem? Paying my subscription, I expect that everything offered works perfectly!
Thank you very much for your support
It sounds like CTRL +D has been mapped to another system shortcut for you? I know that I experience that same behavior in my VMWare environment running Windows 10 on my Mac when I use CMD +D instead of CTRL +D. Are you also working in a Mac set up?
Does Storyline shut down, or give you the same error message as you saw previously?
Hi,
No I’m not working on Mac but on a Lenovo ThinkPad running the windows latest version (Word 16-Excel 16 etc). Yesterday it happened unexpectedly working on the local disc and after many times I used CTRL+D.
Thank you for your precious help
Tizi
Have you made any other changes to your set up recently? Perhaps a new Windows update? I'd start with a repair of Storyline as Alyssa shared before and if that continues to happen - does it happen in any other applications or programs? If not, our Support team can take a look at some of the error logs being generated by Storyline - reach out here and they'll walk you through next steps.
13 Replies
And now the program tells me this! After closing down unexpectedly, when I try to reopen the project I have this note
Oh no, sorry that happened Tizi! I'm glad you reached out, and I can help. Let's start with a few more details:
Hi I use Storyline 360 and I updated it last week.
It never happened before, I managed to reopen the project but I don’t like the fact that unexpectedly when you use ctrl + D or T (not always) it closes the program. If you haven’t saved, like I did, it cost a lot of time to re do everything 😲( . Shouldn’t happen
Thanks for any help that can explain what happened
Tiziana
So sorry about that, Tizi. I haven't been able to recreate the problem on my end, so could you help me with a few more details?
Hi,
I was working on Google drive and it was the first time that happened in Storyline 360 only in that project!
Thanks
Tiziana
Ah, okay! Working from a shared drive can cause problems like these, so we always recommend working from your local hard drive.
Let me know if you have other questions!
Thank you very much!
That’s all for now
Tiziana
Sent from my iPhone
Hi,
I have encountered a problem working in Storyline 360. While building a course using the Ctrl+D combination to copy shapes or other thing on my slide, it triggered the shut-down of the program. This forced me to close everything. For these projects I work on Google Drive. You already justified the fact that working on Google Drive can be unstable, but is there any way to fix this problem? Paying my subscription, I expect that everything offered works perfectly!
Thank you very much for your support
Hi Tizi,
It sounds like CTRL +D has been mapped to another system shortcut for you? I know that I experience that same behavior in my VMWare environment running Windows 10 on my Mac when I use CMD +D instead of CTRL +D. Are you also working in a Mac set up?
Does Storyline shut down, or give you the same error message as you saw previously?
Hi,
No I’m not working on Mac but on a Lenovo ThinkPad running the windows latest version (Word 16-Excel 16 etc). Yesterday it happened unexpectedly working on the local disc and after many times I used CTRL+D.
Thank you for your precious help
Tizi
HI Tizi,
Have you made any other changes to your set up recently? Perhaps a new Windows update? I'd start with a repair of Storyline as Alyssa shared before and if that continues to happen - does it happen in any other applications or programs? If not, our Support team can take a look at some of the error logs being generated by Storyline - reach out here and they'll walk you through next steps.
Hi,
I have a case number: Case #01172527: Forced Shut down of program Hi, I have enco... [ ref:
Thanks Tizi for your case number and I do see that you're working with Vevette. I'll follow along as she continues troubleshooting with you.
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