I NEED HELP! Issues with questions in storyline 2.

Aug 24, 2018

Hi Everyone,

Below is a link to my Storyline file that I have been receiving the most issue with when our students are taking our online course. 

Particularly - Scene 4 slides 5 & 6

Link: https://dsnycloud.digsafelynewyork.com/index.php/s/81H8FLNNfCllWQ2

Issues:

Slide 5 - When the incorrect choice is selected the screen "freezes" and the user can no longer move forward. The Submit button does nothing and they cannot select either answer option once they have selected the incorrect one.


Slide 6 - It should be set for the user to enter in the options a couple different ways for it to be correct but there has been issues even when the correct answer is in-put, it will say they are incorrect or nothing happens at all when they click on the submit button.

Any assistance you can give with working through these issues would be greatly appreciated.

I look forward to hearing the communities advice on this issue. 

Thank you.

9 Replies
Leslie McKerchie

Thanks for the details for testing Melissa.

I've been unable to recreate the behavior you mention has been reported by your learners.

  • Are you able to replicate the behavior being reported to you?
  • Curious if the issue is happening in a particular browser or viewing environment?
  • Could you have someone test my link here to see if they run into a similar issue when viewing in SCORM Cloud or if it's limited to your LMS?
Melissa Lucas

Hello Leslie, 

I am not able to recreate this behavior on any computer or system I have tested it on. however other people I have asked to test this have said they are still getting the same issues. Not sure what else could be wrong or happening. would you be able to give me your assistance with looking over my file and just let me know what you think of how I have built it from your expert experience? I would like to know if it how I built the scenario or triggers etc. or just the users are confused by something I am asking them to do. 

Thank you.

Ashley Terwilliger-Pollard

Hi Melissa,

Thanks for pointing to that link again. I did download it from there, but I see that Leslie already tested your file as well. Although it doesn't seem we've replicated the freezing yet?

I was taking a look at slide 4.5 and noticed there was no correct layer or branching from there? What is the expected behavior if a user answered correctly? Also, I saw that the question is set for unlimited attempts, but your branch to another slide appears on the Incorrect layer. Based on the setup, the user wouldn't see that Incorrect layer and have a way to branch forward. Perhaps that's what they've run into? I can't see how that would impact only a handful of users, but something to look at when comparing your other questions that work. 

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