I NEED HELP! Issues with questions in storyline 2.
Aug 24, 2018
Hi Everyone,
Below is a link to my Storyline file that I have been receiving the most issue with when our students are taking our online course.
Particularly - Scene 4 slides 5 & 6
Link: https://dsnycloud.digsafelynewyork.com/index.php/s/81H8FLNNfCllWQ2
Issues:
Slide 5 - When the incorrect choice is selected the screen "freezes" and the user can no longer move forward. The Submit button does nothing and they cannot select either answer option once they have selected the incorrect one.
Slide 6 - It should be set for the user to enter in the options a couple different ways for it to be correct but there has been issues even when the correct answer is in-put, it will say they are incorrect or nothing happens at all when they click on the submit button.
Any assistance you can give with working through these issues would be greatly appreciated.
I look forward to hearing the communities advice on this issue.
Thank you.
9 Replies
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Hi Leslie,
I included a link to the file in my original post. Is that ok? My file wouldn't upload to the site for sharing.
Thank you!
Hey Melissa,
I noticed it after posting, I apologize. At a glance with they hyperlink, I thought it was going out to your published output.
I'm taking a look now :)
Great! Thank you!
Thanks for the details for testing Melissa.
I've been unable to recreate the behavior you mention has been reported by your learners.
Hello Leslie,
I am not able to recreate this behavior on any computer or system I have tested it on. however other people I have asked to test this have said they are still getting the same issues. Not sure what else could be wrong or happening. would you be able to give me your assistance with looking over my file and just let me know what you think of how I have built it from your expert experience? I would like to know if it how I built the scenario or triggers etc. or just the users are confused by something I am asking them to do.
Thank you.
For sure Melissa. You can share right here in the forums or you are welcome to share it with me directly here. Just please be sure to include the forum url/link as well.
My file is too big to upload, can you use the file from the link I provided in my original post?
https://dsnycloud.digsafelynewyork.com/index.php/s/81H8FLNNfCllWQ2
Thank you.
Hi Melissa,
Thanks for pointing to that link again. I did download it from there, but I see that Leslie already tested your file as well. Although it doesn't seem we've replicated the freezing yet?
I was taking a look at slide 4.5 and noticed there was no correct layer or branching from there? What is the expected behavior if a user answered correctly? Also, I saw that the question is set for unlimited attempts, but your branch to another slide appears on the Incorrect layer. Based on the setup, the user wouldn't see that Incorrect layer and have a way to branch forward. Perhaps that's what they've run into? I can't see how that would impact only a handful of users, but something to look at when comparing your other questions that work.
Hi Ashley,
Thank you for pointing that out, I'll will definitely take a look at that.
Leslie, if you have any other suggestions or notice anything else, I'd love your suggestions as well.
Thank you both so much.
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