Icons are not loading from Content Library

Aug 01, 2019

Unable to insert or view icons from Storyline Content Library. Icons are not loading. Internet access, photos, illustrations, and videos load and will import properly.

We are facing this problem with all licenses within our team.

Please help solve this issue.

7 Replies
Vincent Scoma

Hey Kara,

Thank you for reaching out! I am sorry to hear that you are experiencing this connectivity issue as well.

As Elizabeth mentioned, it might be a connection issue between your system and our servers. If you have a firewall or security software installed, this list will help you identify which domains need to be allowed to allow Articulate 360 apps to work properly. Ask your network admin to open port 443 and allowlist the domains in this article: Articulate 360 Network Endpoints.

Let me know how that works out! We are happy to help! 

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