Icons not working in S360 Jun 10, 2020 By Carrie Ann Schouwstra I have tried rebooting and reinstalling. When I try to access the icons I simply get grey caution icons and can't select anything 6-10-2020_5-01-22_PM.png
Leslie McKerchie Staff almost 3 years ago06/11/20 at 1:38 pm (UTC) Hi Carrie Ann, Thanks for contacting us and sharing what you are experiencing in your software. Please ask your network admin to open port 443 and allowlist the domains in this article for your Articulate 360 apps to work properly.
Carrie Ann Schouwstra Author almost 3 years ago06/15/20 at 7:20 pm (UTC) these steps have been taken and the error persists. It occurs on or off the VPN.
Carrie Ann Schouwstra Author Leslie McKerchie almost 3 years ago06/15/20 at 7:21 pm (UTC) these steps have been taken, but the error persists. It occurs both off and on the VPN.
Katie Riggio Staff almost 3 years ago06/16/20 at 9:04 pm (UTC) Hi Carrie Ann, Thanks for giving those steps a try! This is an excellent opportunity for our Support team to jump in. I've opened a case with them, where our engineers will be in touch with the next best approach. Look out for an email from support@articulate.com soon!
4 Replies
Hi Carrie Ann,
Thanks for contacting us and sharing what you are experiencing in your software.
Please ask your network admin to open port 443 and allowlist the domains in this article for your Articulate 360 apps to work properly.
these steps have been taken and the error persists. It occurs on or off the VPN.
these steps have been taken, but the error persists. It occurs both off and on the VPN.
Hi Carrie Ann,
Thanks for giving those steps a try! This is an excellent opportunity for our Support team to jump in. I've opened a case with them, where our engineers will be in touch with the next best approach.
Look out for an email from support@articulate.com soon!
This discussion is closed. You can start a new discussion or contact Articulate Support.