8 Replies
Alyssa Gomez

Hello, Chandrasekhar! Thanks for reaching out. I'm happy to help!

I see you shared the published file, but I'd also like to see the original unpublished file. That way, I can see how you set up the hyperlink and nail down what could be causing the issue. 

Could you share the single slide with the hyperlink button in a new reply here? Thanks!

Alyssa Gomez

Thanks for those details, Chandrasekhar.

I tested your file in all supported web browsers for Storyline 3. The course automatically closed in all browsers, so this isn't just happening in Internet Explorer. 

Then I created a test file with a hyperlinked button, and that button works correctly in all browsers. You can test my sample file here.

Can you share the URL you are hyperlinking to? Have you tested another URL to compare?

Leslie McKerchie

Hi Chandra,

No update on the issue identified in this conversation at this time, but we do have this conversation linked to the report so that we can update you when we can. 

I wanted to share some information on how we define bugs and how we tackle them when they occur.

Storyline 3 System Requirements can be found in our documentation here, but the following are the HTML5 viewing requirements you mentioned:

  • Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later

Safari 9 would not be a compatible environment. Hopefully, those learners will be able to update to a newer iOS.