IE9 resume errors

I am using Articulate Online as my LMS and the resume feature does not work in IE9. We've tested firefox, chrome and IE8 and they all work perfectly. I've even turned off the "resume prompt" feature to "always resume" and IE9 still does not work.

Even with the "always resume" feature checked, IE9 will show either a blank white screen or the player box with no navigational functionality at all.

Any suggestions?

3 Replies
Christine Hendrickson

Hi Urica,

I'm afraid I don't have access to IE 9 to test this on my machine (running Windows 8). 

Out of curiosity, have you checked to make sure you're running the most recent version of Flash for that browser?

Find Version | Flash Player - Adobe

You may also want to try updating Internet Explorer, if there's an update available. 

If you'd like, you're welcome to share a link to the course, or the .STORY file itself in a support case. We'd be happy to take a look and see if we can narrow down the issue.

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.


Urica Floyd

Hi Christine,

We did some more testing and figured out that it is definitely IE9 that is causing the problems. We will include for our users options for working around iE9.

1. use either Firefox or Chrome

2. if a user has to work using IE then include instructions for how to work using the compatibility view

We are still testing IE10 so the verdict is still out on that one.