Image Issue in Slide
Feb 15, 2013
Hello -
After I publish my course in Storyline, I am seeing a gray box in an image on one of the slides. I even rebuilt the slide and it still is giving me problems. I don't see the issue until after it is published, not in preview mode. The image is a JPG and I have it set to stay on the slide until the end of the timeline. I do also have a character i pasted on top of the image. I am attaching the image I see after publishing. Any suggestions?
6 Replies
Hi Julie,
That is strange. How are you viewing the published content? Have you uploaded it to a web server or LMS for testing? Viewing it locally may cause some strange issues, so you may want to try this out.
If you'd like, I'd be happy to take a look at this for you. Can you share your .STORY file here?
Looks like a corrupt image. Where the corruption is happening is the question.
If you can, convert the image to png and then reload it. To reload it, click the image in SL, go to the format tab and click the "change image" button on the left side of the ribbon.
Make sure the jpg is not a progressive one. Just a thought on that. If you can see it in preview then it might be getting corrupted at publish and maybe a progressive setting on the jpg could cause the problem.
I got the image from the Microsoft office images site so it is free and it is a JPG. I can convert to PNG. No other images in the Storyline project have this problem. Thanks for your suggestions.
Good morning Julie. Hope you had a great weekend!
Were you able to get this working after converting the image to PNG, as Bill suggested?
Yes I used a program called picresizer to convert to a PNG and make smaller so it doesn't take up a lot of memory. It seemed to do the trick. Very strange that the image was corrupt because I used many other images on that site and they are fine. Anyhow, thanks again for your help
Hi Julie,
I agree that it is strange.I'm very happy to hear you were able to get it working after converting it, though
Thanks very much for the update!
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