Image placeholder for Web Object not working

Hi Janelle! Happy to help you sort this out. Can you tell me a few more details?

• When you inserted the web object onto your slide, did you right-click the web object and select Change Picture?
• Do you see the image when you are previewing in Storyline?
• What web browser are you using?

This is really odd why are you loading a png as a web object wouldn't it be easier to insert as png in the course?

Hi Alyssa! 

Thank you for replying. To answer your questions: 

• Yes, I selected Change Picture for the  Web Object. 
• I see the image in preview in Storyline. 
• I first tested it in Chrome and was unsuccessful. I then used IE and Safari with the same results. 

Hi Phil. I changed the picture of the web object so that it’s not the default grey box displayed. 

The image will not show in the course only the web object. Changing the picture of a web object is a bug that shouldn’t be available. 

To change the image you would need to change the web object it is pointing at. 

Hi Janelle – thanks for those extra details! 

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Hi Phil – this is not a bug, but a feature of Web Objects. Here's a bit more detail about that feature from our user guide:

Tip: When Load web object automatically isn't marked, it's helpful to give your web object placeholder a meaningful image, so learners know what it is. To do so, right-click the web object placeholder and select Change Picture. Browse to the image you want to use and click Open. If you change your mind about the image you added, right-click it again and select Reset Picture.

Hi Alyssa

I reported this as a bug in the beta and I believe it has been removed. Never realised that was a feature.

Sent from my iPhone

Hi Alyssa, 

I just uploaded it privately. Thanks so much!! 

I've got your file, Janelle, and I just sent you a reply. Check your inbox for a message from Support@articulate.com. 😁

Hi Alyssa, i have also faced a similar issue in presenter and raised a case #02438440. Can you please share the work around to fix the issue? Appreciate your quick support. Thanks.

Hi Kavin,

Thanks for sharing your case number. I can see that Phil is working with you directly to identify the culprit.

In Janelle's support case, she was able to update to the latest Storyline 2 update to get back up and running, but since we've narrowed it down to an object in your file, that doesn't seem to be the issue for you.