Image placeholder for Web Object not working


I've been tasked with fixing an existing assessment. I placed a web object on both the success layer and failure layer of the result slide using Storyline 2. The image is a .png file. The image doesn't display when I upload the file to tempshare. I've tested it using Chrome, IE, and Safari and no such luck. I can click the empty square and it takes me to the web object in a new screen successfully. I just need the picture to load. Can someone help? 


No Image displayed screenshot

9 Replies
Alyssa Gomez

Hi Janelle – thanks for those extra details! 

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Hi Phil – this is not a bug, but a feature of Web Objects. Here's a bit more detail about that feature from our user guide:

Tip: When Load web object automatically isn't marked, it's helpful to give your web object placeholder a meaningful image, so learners know what it is. To do so, right-click the web object placeholder and select Change Picture. Browse to the image you want to use and click Open. If you change your mind about the image you added, right-click it again and select Reset Picture.