Images and Audio not loading sometimes
We get this complaint occasionally and can not figure out what is going on.
Basically sometimes, for some people, some of the assets for the course are missing when they view it. The same course/slide will work fine for other viewers.
The image is missing but "frame" around it is still there. I tracked that one down in the Storyline file (screen shot below). In the published output the image is a jpg (no frame)