Images not coming up Aug 07, 2019 By Carla Sensing Good morning Articulate. I'm not able to see the stock images in Articulate Storyline. Is this me or maybe your server? I haven't had this problem before today. Thanks! images_not_showing.PNG
Andrea Martin over 4 years ago08/07/19 at 3:09 pm (UTC) Dear support team, I´ve got this problem, too! For about half of an hour now. Please check if your content library server is down. Thanks.
Leslie McKerchie Staff over 4 years ago08/07/19 at 4:15 pm (UTC) Hello Carla, Thanks for reaching out and letting us know what you are running into with Content Library. The status is operational and I cannot replicate the issue you are seeing. Be sure that the items listed in this documentation have been allowed for proper access. If you continue to run into difficulty, please do not hesitate to reach out to our support team directly here.
Leslie McKerchie Staff over 4 years ago08/07/19 at 4:16 pm (UTC) Hello Andrea and welcome to E-Learning Heroes :) Can you take a look at the information I've shared with Carla above and double-check that you have the items allowed as well?
Andrea Martin Leslie McKerchie over 4 years ago08/08/19 at 7:45 am (UTC) Dear Leslie, it works today. Didn´t change anything. Network and internet was okay yesterday, that was why I was wondering if content server was down ... Thanks for your quick answer. Andrea
Leslie McKerchie Staff over 4 years ago08/08/19 at 12:43 pm (UTC) Thanks for the update, Andrea. Glad everything is working well for you now.
5 Replies
Dear support team,
I´ve got this problem, too! For about half of an hour now.
Please check if your content library server is down.
Thanks.
Hello Carla,
Thanks for reaching out and letting us know what you are running into with Content Library.
The status is operational and I cannot replicate the issue you are seeing.
Be sure that the items listed in this documentation have been allowed for proper access.
If you continue to run into difficulty, please do not hesitate to reach out to our support team directly here.
Hello Andrea and welcome to E-Learning Heroes :)
Can you take a look at the information I've shared with Carla above and double-check that you have the items allowed as well?
Dear Leslie,
it works today. Didn´t change anything. Network and internet was okay yesterday, that was why I was wondering if content server was down ...
Thanks for your quick answer.
Andrea
Thanks for the update, Andrea. Glad everything is working well for you now.
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