Images not loading
Oct 15, 2012
I am loving working with Storyline but have noticed when viewing a published piece that sometimes all the images do not load onto slides. It happens randomly and is not repeatable. If I back up to the previous slide and then click "next", the missing images will appear the second time. Any insight into correcting this problem would be greatly appreciated!
3 Replies
Troubleshooting for this located here. Figured that's a start, and if not, you can better explain the problem if this doesn't help.
Thanks, Leslie. I thought that article would help because I realized I hadn't been publishing to my local drive, but the problem is still occurring. It seems as though the problem centers around the illustrated characters primarily but not exclusively. For example, I can click "next" to advance from slide 1 to slide 2 that has a character and a caption and all I see is the caption. If I go back to slide 1 and then return to slide 2, the character will appear the second time. During another session, this may not happen at all. I've noticed it both when I upload to my web space as well as on the screencast site.
Hey Leslie,
If you'd like, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using the link below so our support team can assist you further:
http://www.articulate.com/support/contact/submit.php
Thanks!
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