imbedded video crashes player

We are creating a Storyline (360) course with an embedded video link to a video on our site. When testing, the video plays, and then at the end, when it should advance to the next slide, the player/browser for the course crashes and we get this error. The user never leaves the LMS as the video is embedded, so I am not sure why this is happening. Has anyone seen this before? 

3 Replies
Joe T

Hello Amanda,

The issue that you are experiencing can be due to a number of reasons that luckily some of the other users have already reported. Reasons range from incompatible java versions, a required configuration change within the player, or needing to do some minor changes to the file. I would suggest for you to try and browse through this discussion thread to see which of the suggestions from others users resolve your issue.  

You may also check this helpful blog on how to troubleshoot Articulate related LMS issues as additional reference. 

Hope this helps!

Regards,

Joe

Amanda Pitsch

This is my debug log. Any ideas?

 

 

0:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - AICCComm - intReCheckLoadedInterval=250
1:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - AICCComm - intReCheckAttemptsBeforeTimeout=240
2:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - ----------------------------------------
3:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - ----------------------------------------
4:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In Start - Version: 3.8.2 Last Modified=05/24/2018 08:33:59
5:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Browser Info (Netscape 5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; InfoPath.3; rv:11.0) like Gecko)
6:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - URL: https://scorm-prod.torchlms.com/extracted_scorm/prod/1000110010000006650/1000110160000134060/1/index_lms_html5.html
7:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - ----------------------------------------
8:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - ----------------------------------------
9:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In ClearErrorInfo
10:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
11:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
12:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - strStandAlone= strShowInteractiveDebug=
13:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Standard From Configuration File - SCORM
14:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Using Standard From Configuration File - SCORM
15:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In LMSStandardAPI strStandard=SCORM
16:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Calling Standard Initialize
17:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_Initialize
18:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_ClearErrorInfo
19:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Grabbing API
20:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_GrabAPI
21:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Searching with improved ADL algorithm
22:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_GetAPI
23:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - SCORM_SearchForAPI
24:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
25:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - API NOT Found
26:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_WindowHasParent
27:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Window Does Not Have Parent
28:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
29:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - API NOT Found
30:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_WindowHasOpener
31:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Window Does Not Have Opener
32:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
33:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - API NOT Found
34:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Looking in children - Name=, href=https://scorm-prod.torchlms.com/extracted_scorm/prod/1000110010000006650/1000110160000134060/1/index_lms_html5.html
35:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - SCORM_LookInChildren
36:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Looking in child frame 0
37:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
38:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - API NOT Found
39:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Looking in this child's children Name=, href=https://scorm-prod.torchlms.com/extracted_scorm/prod/1000110010000006650/1000110160000134060/1/index_lms_html5.html
40:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - SCORM_LookInChildren
41:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Looking in child frame 0
42:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
43:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - API NOT Found
44:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Looking in this child's children Name=AICCComm, href=https://scorm-prod.torchlms.com/extracted_scorm/prod/1000110010000006650/1000110160000134060/1/lms/AICCComm.html
45:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - SCORM_LookInChildren
46:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
47:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - API NOT Found
48:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
49:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - API NOT Found
50:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Looking in child frame 1
51:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
52:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - API NOT Found
53:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Looking in this child's children Name=, href=https://scorm-prod.torchlms.com/extracted_scorm/prod/1000110010000006650/1000110160000134060/1/index_lms_html5.html
54:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - SCORM_LookInChildren
55:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
56:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - API NOT Found
57:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Looking in child frame 2
58:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
59:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - API NOT Found
60:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Looking in this child's children Name=, href=https://scorm-prod.torchlms.com/extracted_scorm/prod/1000110010000006650/1000110160000134060/1/index_lms_html5.html
61:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - SCORM_LookInChildren
62:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
63:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - API NOT Found
64:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In SCORM_APIFound
65:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - API NOT Found
66:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Didn't find API in this window - Name=, href=https://scorm-prod.torchlms.com/extracted_scorm/prod/1000110010000006650/1000110160000134060/1/index_lms_html5.html
67:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - SCORM_GrabAPI, returning
68:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - Unable to acquire SCORM API:
69:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - SCORM_objAPI=object
70:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
71:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - ERROR - LMS Initialize Failed
72:Thu May 24 2018 09:26:25 GMT-0400 (Eastern Daylight Time) - In DisplayError, strMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
73:Thu May 24 2018 09:27:16 GMT-0400 (Eastern Daylight Time) - AICCComm - IFrameLoaded
73:Thu May 24 2018 09:27:16 GMT-0400 (Eastern Daylight Time) - AICCComm - IFrameLoaded
74:Thu May 24 2018 09:27:17 GMT-0400 (Eastern Daylight Time) - AICCComm - In GetAICCURL
75:Thu May 24 2018 09:27:17 GMT-0400 (Eastern Daylight Time) - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
76:Thu May 24 2018 09:27:17 GMT-0400 (Eastern Daylight Time) - AICCComm - Querystring value =
77:Thu May 24 2018 09:27:17 GMT-0400 (Eastern Daylight Time) - AICCComm - GetAICCURL returning:
78:Thu May 24 2018 09:27:17 GMT-0400 (Eastern Daylight Time) - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
79:Thu May 24 2018 09:27:17 GMT-0400 (Eastern Daylight Time) - AICCComm - Checking IFrame
80:Thu May 24 2018 09:27:17 GMT-0400 (Eastern Daylight Time) - AICCComm - blnCanUseXMLHTTP=true
81:Thu May 24 2018 09:27:17 GMT-0400 (Eastern Daylight Time) - AICCComm - blnCanUseIFrame=true