I am new to our company and a few classes were started, but not finished, by my predecessor in Articulate Studio. However, I would like to finish them in Storyline. When I try to import them, after about 15 minutes I get an error message saying that there was an "Exception during Import Powerpoint". Can anyone let me know what I might be doing wrong?
Sorry to hear that you are having difficulty. Please be sure your Articulate files (Storyline, PowerPoint file etc) are all local hard drive (typically your C: drive). Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes you've made to your project, and loss of resources. For more information, take a look at this article.
Do you have any issues opening the Powerpoint file alone? What version of Powerpoint are you using?
Perhaps the file has become corrupt.
You may be able to resolve file corruption in the following manner, depending on your version of PowerPoint:
PowerPoint 2010 / 2007
Open a blank presentation in PowerPoint.
Save the presentation.
Click the Home tab.
Click the drop-down arrow beside New Slide and select Reuse Slides.
Click the Browse button and select Browse File.
Locate your original PowerPoint file and click the Open button.
At the bottom of the Reuse Slides panel, select the Keep source formatting check box.
Right click the first slide in the Reuse Slides panel and select Insert All Slides.
Save the new presentation and republish.
Note: Resources, such as audio and video, that you inserted via Articulate Presenter into the original presentation will need to be inserted again into the new presentation. You may need to export the narration from your original presentation. Then import it into the new presentation.
If this does not help, I recommend that you reach out to our support team and send them your files for assistance.
I am using PowerPoint 2013 and am wondering if perhaps that is my issue? I've tried converting it to an older version, but am still having the same issues. I have tried all of your suggestions and unfortunately am still getting the same error message.
I have sent my files to support, so hopefully they can figure out what is happening.
3 Replies
Hi, Denise -
Sorry to hear that you are having difficulty. Please be sure your Articulate files (Storyline, PowerPoint file etc) are all local hard drive (typically your C: drive). Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes you've made to your project, and loss of resources. For more information, take a look at this article.
Do you have any issues opening the Powerpoint file alone? What version of Powerpoint are you using?
Perhaps the file has become corrupt.
You may be able to resolve file corruption in the following manner, depending on your version of PowerPoint:
PowerPoint 2010 / 2007
Note: Resources, such as audio and video, that you inserted via Articulate Presenter into the original presentation will need to be inserted again into the new presentation. You may need to export the narration from your original presentation. Then import it into the new presentation.
If this does not help, I recommend that you reach out to our support team and send them your files for assistance.
Thank you for your suggestions.
I am using PowerPoint 2013 and am wondering if perhaps that is my issue? I've tried converting it to an older version, but am still having the same issues. I have tried all of your suggestions and unfortunately am still getting the same error message.
I have sent my files to support, so hopefully they can figure out what is happening.
Thanks again for your response!
Sure thing, Denise, and I located your case (00592046) and will follow along. :)
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