Import Video from File Issue

Sep 28, 2016

Hey all!

I'm having an issue importing a video into a new course I'm building. It's an MP4 video running about 28.2 MB in size. Everytime I try to import it under Insert > Video > Video From File, I get the dialog box to flash for less than a second and nothing happens.

Any ideas about what's causing the issue? Do I need to downsize my video file?

Thanks for the help!

6 Replies
Grant Bathe

I went into another course and tried these videos and a few others and the others worked... so I think we've isolated the issue are the files themselves.

I'm trying to figure out what it is that's causing issues, because as far as I can tell the files are formatted fine and are on my local HDD.

I'll have to check with my video team to ensure it's okay to share the video to troubleshoot. I'll reply back with the video file if I'm able. 

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