Imported videos appearing with a green line from 7th April Update

Apr 20, 2020

I'm having issues with imported videos. When I import a video in the new 7th April update of storyline a green line appears at the bottom of the video. At first I thought this may be an export issue but the video is the same as the ones I've uploaded to previous versions of storyline. So I installed the older 3rd March version of storyline and the video imported in fine. It was only when I saved the file, reinstalled the 7th April version and opened the file. The video then looked fine for a second and then showed the green line again...

For now thankfully I can just work in the older version. But a fix or explanation would be much appreciated as I'd like to keep my storyline on the most recent version.

I've attached screenshots of the video in both versions.

18 Replies

Ren Gomez
Staff

4 years ago04/20/20 at 9:17 pm (UTC)

Hi Adam,

Thanks for reaching out, and great call to open a case! I see my teammate, Ronaziel, is troubleshooting your files as we speak, so I encourage you to keep at it with her to get to the root of the issue!

I'll follow along as well to share any relevant insight here!

Richard Immerglück

4 years ago04/21/20 at 12:46 pm (UTC)

This post was removed by the author

Katie Riggio
Staff

4 years ago04/21/20 at 9:12 pm (UTC)

Hi there, Academii!

I'm sorry to hear you're also seeing this problem! The nature of this behavior has been a tough one for us to identify and recreate.

Do you see the green line in a new Storyline file? Also, would you be willing to connect with our Support Engineers so we work closely with you to get to the root of what may be happening?

Jessy Forsyth

almost 4 years ago05/13/20 at 6:16 pm (UTC)

This is still an issue.

"I'll include you in the list of those who will be informed once the fix comes out. We don't know when yet. Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs: https://articulate.com/support/article/How-We-Tackle-Bugs
"

Would be great to know when this will be fixed.

Katie Riggio
Staff

almost 4 years ago05/15/20 at 1:30 pm (UTC)

Greetings, Jessy!

Thanks for checking in, and I'm sorry you hit this issue.

I'm going to update our team on this bug's continuing impact and promise to share an update in this discussion on any new developments!

almost 4 years ago05/15/20 at 1:39 pm (UTC)

Hello,

Thank you for the update! I've shared the information about the bug with the rest of the company created a post to show them how to revert to the last stable version.

Kind regards,

Jessy

Info inBrain

almost 4 years ago05/18/20 at 2:54 pm (UTC)

Hi guys, I'm having the same issue with the green line. Would like to be included in the list of people who hear it first when there is a fix!

Regards,
Anniek

Katie Riggio
Staff

almost 4 years ago05/19/20 at 3:25 pm (UTC)

Hi Jessy! It looks like you may have replied by email where your contact details came through to the public forum. Feel free to edit it out through this link!

Greetings, Anniek! You're in the right place to be notified of any changes. 😊

almost 4 years ago05/26/20 at 3:49 pm (UTC)

Hi there, I've also got the same issue, is installing an older version the current solution for this?

Katie Riggio
Staff

almost 4 years ago05/27/20 at 2:25 pm (UTC)

So sorry for the trouble, Nazli!

We haven't seen reports of the line appearing in Storyline 360 Update 37. You can try temporarily rolling back to this earlier release:

How to Install a Previous Version of an App

I'll share your experience and circle back as soon as we know more!

steve dennis

almost 4 years ago06/10/20 at 3:31 am (UTC)

Please add me to the notification list as well, thank you. I have a two day course that is entirely video based. much appreciated!

Sanduni Fernando

almost 4 years ago06/10/20 at 4:31 am (UTC)

I am having the same issue too. Please add me also to the notification list.

Leslie McKerchie
Staff

almost 4 years ago06/10/20 at 12:51 pm (UTC)

Absolutely! By replying here, you should now be subscribed to any replies to this conversation. This conversation is attached to our report so that we can share any updates we have in the future.

Think Up Consulting

almost 4 years ago06/15/20 at 3:38 pm (UTC)

I too am experiencing this issue.

Storyline version attached in an image, since you can't copy paste it or go back and forth between two windows to type out ;)

sl_version.png

Ren Gomez
Staff

almost 4 years ago06/17/20 at 2:16 pm (UTC)

Hi Alex,

I'm sorry to hear you're running into this as well, and I appreciate the screenshot of the version you're on.

I just want to let you know we're currently working through this bug, and I'll pop back in here to let you know as soon as I have an update. Thanks again for bringing this up!

Lauren Connelly
Staff

almost 4 years ago06/23/20 at 5:18 pm (UTC)

Hi everyone!

I'm excited to report that we just shipped this fix in today's update for Storyline 360!

Fixed: Sometimes a line appeared across videos in the Storyline 360 editor.

All you need to do is update your Articulate 360 desktop app to make sure you're using Storyline 360 Update 40 (Build 3.40.22208.0)! Head over here to see the feature and fixes included in this version.

Mark Lester

almost 4 years ago07/15/20 at 12:38 am (UTC)

Hello All,

This appears to still be an issue for certain videos on Build 3.40.22208.0

Green_Line_of_DOOM.png

Ren Gomez
Staff

almost 4 years ago07/15/20 at 9:07 pm (UTC)

Hi Mark,

Apologies for the error! If you look at the version history for Storyline 360, this fix was made in Update 41 on June 23rd, 2020.

Try updating Storyline 360 to the latest version, and if you still see the error after that, connect with a support engineer to take a closer look at the video!