When importing a wav or an mp3 file into Storyline, I get error message "An error occurred while importing this file. Slide1.wav does not appear to be a supported audio format." I had a coworker try to do the same on his computer and he has no problem. Any suggestions?
Storyline does support the WAV file format, so I wouldn't expect that you'd get an error message. Is it possible that you’re working from somewhere other than your local C: drive? Working from a network drive or a USB drive can cause a few different problems, and you can read more about that here.
If you're already working locally and still having trouble with the audio, we'll keep digging!
1 Reply
Hi Melanie!
Storyline does support the WAV file format, so I wouldn't expect that you'd get an error message. Is it possible that you’re working from somewhere other than your local C: drive? Working from a network drive or a USB drive can cause a few different problems, and you can read more about that here.
If you're already working locally and still having trouble with the audio, we'll keep digging!
This discussion is closed. You can start a new discussion or contact Articulate Support.