Importing Audio error message

May 18, 2017

When importing a wav or an mp3 file into Storyline, I get error message "An error occurred while importing this file.  Slide1.wav does not appear to be a supported audio format."  I had a coworker try to do the same on his computer and he has no problem.  Any suggestions?

1 Reply
Alyssa Gomez

Hi Melanie!

Storyline does support the WAV file format, so I wouldn't expect that you'd get an error message. Is it possible that you’re working from somewhere other than your local C: drive?  Working from a network drive or a USB drive can cause a few different problems, and you can read more about that here.

If you're already working locally and still having trouble with the audio, we'll keep digging!

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