Dear support, our team is having issues with uploading of a ppt file into storyline. We have not seen the following error message before. See attached. I don't think it is a storyline repair issues and we have uploaded other ppt files fine.
Can someone please assist and let us know why this might be? Thank you!
Welcome to Heroes! Please check the link here to see if the information about importing Powerpoint could help. Are you working locally with both Storyline and Powerpoint? You could also share the PPT file here to see if we can upload it for you.
Do you have a number to call to reach support? I have the attached slides I am trying to upload. I have been able to import other ppt files into storyline and have not had this error message. I have also reinstalled my storyline and upgrade 2 and still I have this issue. Do you see anything with a character issue in the attached ppt. These are standard files we upload and have not had this error message with other slides.
Can I call for some phone support?
Tiffany
Reply to Importing from PowerPoint- error
Emily Burnett replied:
Hello Tiffany!
Welcome to Heroes! Please check the link here to see if the information about importing Powerpoint could help. Are you working locally with both Storyline and Powerpoint? You could also share the PPT file here to see if we can upload it for you.
Unfortunately the file was not attached. If you are using the reply button in the email, and attaching to the email, it will not show here. You will need to open the post by clicking on the title of the thread, then using the add attachment button here.
You can Click here to see the levels of support we offer.
5 Replies
Hello Victoria!
Please make sure you are working locally as described here with the Storyline file as well as the Powerpoint file.
You can look at some of the information listed here about Powerpoint errors. It is a different error, but it could help :)
Also, if the issue persists, you may want to repair Storyline, and also Powerpoint.
You can always upload your file here if you would like us to try and import it for you.
Dear support, our team is having issues with uploading of a ppt file into storyline. We have not seen the following error message before. See attached. I don't think it is a storyline repair issues and we have uploaded other ppt files fine.
Can someone please assist and let us know why this might be? Thank you!
Tiffany
Hello Tiffany!
Welcome to Heroes! Please check the link here to see if the information about importing Powerpoint could help. Are you working locally with both Storyline and Powerpoint? You could also share the PPT file here to see if we can upload it for you.
Dear Emily,
Do you have a number to call to reach support? I have the attached slides I am trying to upload. I have been able to import other ppt files into storyline and have not had this error message. I have also reinstalled my storyline and upgrade 2 and still I have this issue. Do you see anything with a character issue in the attached ppt. These are standard files we upload and have not had this error message with other slides.
Can I call for some phone support?
Tiffany
Reply to Importing from PowerPoint- error
Emily Burnett replied:
Hello Tiffany!
Welcome to Heroes! Please check the link here to see if the information about importing Powerpoint could help. Are you working locally with both Storyline and Powerpoint? You could also share the PPT file here to see if we can upload it for you.
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Hello Tiffany!
Unfortunately the file was not attached. If you are using the reply button in the email, and attaching to the email, it will not show here. You will need to open the post by clicking on the title of the thread, then using the add attachment button here.
You can Click here to see the levels of support we offer.
This discussion is closed. You can start a new discussion or contact Articulate Support.