Importing Power Point slide - in Korean

Hello,

I've got several Power Point presentations my team translated into Korean.

When I bring them into Storyline the Korean characters become little blocks on the slides and notes but the slide titles still appear in Korean.

What am I missing? Both are using the same fonts.

Here's a comparison

??????(Concussion) --> β–Ίλ‡Œμ§„νƒ•(Concussion)

Thanks.

13 Replies
Katie (Gokhshteyn) Riggio

So sorry that's happening, Scott. You came to the right place for help!

Would you be willing to share the PowerPoint file with me, so I could try importing it into a test Storyline course? You can share it publicly here or privately by using this upload link. I'll delete it after taking a thorough look!

Also, what version of Storyline are you using? You can find this detail by clicking on the Help tab, then About Storyline.

Scott Robson

Thank you, I am using Articulate 360 version 3.33.206...  Just downloaded the other day.  I uploaded the PPT through the link.

The project I am doing provides an intro page then branches for Chinese (simplified and traditional), Japanese and Korean, ending on a common slide.

Only the Korean gave me issues and it is probably something silly...

Susanne Justan

Hi, I have opened case 02037474 for this issue.  Korean text on screen just shows blocks I am also attaching sample picture and .story file for your records.  Thanks. 

It appears that the timeline shows the correct Korean text, but the screen itself either shows blocks or in this case, strange squiggly lines. Thanks

Katie (Gokhshteyn) Riggio

Appreciate you sending your file in, Susanne!

I'm replying publicly so we can share the behavior with others who find this conversation! We have an issue where imported or pasted Korean text does not appear correctly in Storyline 360.

Our team is looking into its cause, and we'll keep this discussion posted on any new developments. Thank you for bringing this oddity to our attention!

Katie (Gokhshteyn) Riggio

Hi again, Chloe! 

After more testing, it looks like this issue isn't present in Storyline 360, Version 3.30.19518.0. To continue authoring your course, you can temporarily install this previous version. Here's how!

I can appreciate that this isn't an ideal workaround, so we'll keep you posted if we hear of other options!

Chloe Wong
Katie (Gokhshteyn) Riggio

Hi again, Chloe! 

After more testing, it looks like this issue isn't present in Storyline 360, Version 3.30.19518.0. To continue authoring your course, you can temporarily install this previous version. Here's how!

I can appreciate that this isn't an ideal workaround, so we'll keep you posted if we hear of other options!

I tried and version 3.30.19518.0 works! Really appreciate your prompt response to quickly solve the problem! Will wait for your long term solution later. :)