Hi, after I update my storyline 1, I got problems of importing powerpoint. The error message is as above. In the past, it works fine until the update installed.
I have tried the solution posted in other discussion group about changing the powerpoint default or enabling powerpoint in office 2013. The set up in my computer have all powerpoint enabled. So this is not the cause of my problem.
I have also tried to import files from different folders to avoid error in the path name but these all failed.
Hi, Kelvin -- Thanks for reaching out and sorry to hear of your troubles! As you mentioned reading another article on a similar topic, may I ask if this was the post, and if you installed the Microsoft Compatibility pack Christine referred to in her last comment?
Hi Christie, it looks like the post is exactly my case. I will our IT staff to help to install the Compatibility pack. Hope to tell you good news later.
Thanks Leslie, your response is impressive. That is exactly my case. I just cannot search this in the community discussion thread. I will try the solution.
The thread shows to the same problem as mine, but when I installed the compatability pack 2007, it did not solve the problem. Even when I reinstalled the office 2013, the problem is still there.
8 Replies
Hi Kelvin!
There was a previous forum thread here and the user was able to reach resolution.
Let me know how that troubleshooting works for you and if you require further assistance.
Hi, Kelvin -- Thanks for reaching out and sorry to hear of your troubles! As you mentioned reading another article on a similar topic, may I ask if this was the post, and if you installed the Microsoft Compatibility pack Christine referred to in her last comment?
Hi Christie, it looks like the post is exactly my case. I will our IT staff to help to install the Compatibility pack. Hope to tell you good news later.
Thanks Leslie, your response is impressive. That is exactly my case. I just cannot search this in the community discussion thread. I will try the solution.
Hi Kelvin!
You mentioned not being able to search. I did want to pop in and share this article.
Please let us know if you require further assistance.
Hi Leslie,
The thread shows to the same problem as mine, but when I installed the compatability pack 2007, it did not solve the problem. Even when I reinstalled the office 2013, the problem is still there.
Are there anything else I can try?
Kelvin
One more background information:
I am using powerpoint 2013 version.
Hi Kelvin!
With the troubleshooting you've already done, it may be best to work directly with our support team here.
This discussion is closed. You can start a new discussion or contact Articulate Support.