Importing SL2 to 360 - can't preview the entire project

Hi there, Wendy! That is certainly strange!  I did some testing on my end, and I wasn't able to reproduce the behavior. Is this happening with every Storyline 2 module you import into a Storyline 360 project, or just the one? We would be happy to test you files for you, if you would like. You can send them to us privately here. 

Hi Alyssa

haven't  checked another file just yet but what is also strange is all the images on the opening screen don't display but still appear in the timeline.  

I've tried this file twice both times with same result. I'll pop it through for your review...no rush i was just testing. This didn't happen when I followed same steps (with other files) during beta so it may just be something funky with this file.  Be good to know what it is though.

Thanks

Absolutely! I'll be on the lookout for your file. 

Hi Alyssa

case number # 00942852

I've uploaded the original SL2 file, the 360 file and a video of how I imported.

Interesting twist - when I saved the file the front screen images appeared...but still can't preview entire project.

Also this is the feedback screen once files uploaded - search bar is 'chinese'.

Thanks for sharing the case number, Wendy. I see your file, and I'm doing some testing now.

How strange that you're seeing Chinese in the search bar! Do you see the option to change the language at the bottom of your screen?

Hi Wendy!

Check the language set for the knowledgebase.

For instance, click here and scroll to bottom and far right:

Make sure your language is set to English there.

Yes Leslie it's set to English -

I changed it to French then back to English and now the search bar showing English. Then when I refreshed the screen it went back to Chinese.

Update: I went into Account settings and the preferred language field was 'blank' so I selected English from dropdown

On the KB screen the search bar shows English but on the Support site (Got it screen) it's still Chinese when I refresh that screen.

Wendy, I had some font changes that appeared when I took an SL2 file, published it in SL360, then viewed on an iPad. Have you tried your output on an iPad yet?

So strange Wendy - just reached out to the team for further assistance.

Not yet Russ but I will and reply back

Hi Wendy, just wanted to pop in and let you know I replied to your case.

Thanks Alyssa I've replied - I've repaired and sent you further images and video of what's happening. 

Hi Russ

yes viewing html5 on ipad is throwing out the font (Open Sans) - I have no 'F' it is being replaced with a box symbol.

Exactly what happened to me, too, Wendy. I've now tried using two different SL2 projects in SL360. Failed both attempts.

Interesting it looks perfect in the AMP...go figure

Probably not surprising. AMP is a completely different process than HTML5 browser delivery. I hope they get this one fixed or I won't be able to update all my existing work to SL360. 

Hi Wendy,

Thanks for providing the detailed update. I wanted to let you know that I escalated your case to our Support Engineers, and they will be contacting you shortly. I will continue to monitor your Case# 00942852 as it progresses.

I am experiencing the same problem. I created a project in SL2. We were having problems with it running in IE after publish, so it was suggested I download the 30-day trial version of 360 and import.  I did this, and now the project with not preview.  All slides are set to automatically advance (there is no user interaction).  Is it because I'm using the 30-day trial?

Hi I am experiencing similar problems updating a Storyline 2 project into Storyline 360. I can see all the images and text of every screen when viewing in story view and in scene view, but when I open certain screens my base layer is missing altho the layers are there.  Any triggers associated with elements on the base layer are also missing.

Can you help with this?

One more thing - the base layer is missing in preview mode and in publish mode as well. It does not seem to have transferred over to Storyline 360/

Hello J and welcome to E-Learning Heroes :)

Sorry that you've run into issues previewing your project.

The free trial should not play a part in your ability to preview. 

Do you have a .story file you'd like us to take a look at? The SL2 file for us to upgrade would be great :)

Hey Mary Ann!

We can certainly try to help you out :)

Would you be able to share your .story file from SL2 so that we can upgrade/compare as well?

Hi
After writing to you guys, I discovered I was trying to upgrade the wrong
version of my project: SL1!

When I switched to upgrading the SL2 version, it worked with no problems.

Thanks for getting back to me.

Best regards,
Mary Ann

Turns out I was trying to upgrade an SL1 version of my project which definitely had problems. The SL2 version upgraded with no difficulties!

So glad you were able to get that sorted Mary Ann :) Thanks for popping back in to share an update.