Importing Video's ending abruptly

Jan 09, 2014

Hi,

I am importing .mp4 video's to Storyline.  When the video's play - the cut off before they are finished?   My timeline appears to be set far enough out for the duration of the video.  

Any suggestions?  

Thank you, Beth

1 Reply
Ashley Terwilliger-Pollard

Hi Beth and welcome to Heroes! 

Have you tried this with any different mp4 videos to see if it's the individual video itself or overall inserting them into Storyline? You'll also want to confirm that you're working with all local project files, working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.  You should also make sure the directory path to your project files and your published output is less than 260 characters(for example C:\Articulate) and avoid using special characters, accents or symbols in your file names.

Although Storyline supports a wide range of audio file formats (AAC, AIF, AIFF, M4A, MP3, OGG, WAV, WMA), not all codecs and bitrates are supported. If you encounter either of the issues described above, we recommend converting your audio files to 16 bit 44 KHZ PCM WAV for best results.

Also, is this happening when you preview, publish or both? If you're seeing it within the publish version, are you testing your published output within the intended environment?  

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