impossible to download Storyline free trial Dec 01, 2019 By jim cut Hi! I purchased a new PC and wanted Storyline on it. I logged in with my account (valid 'til dec. 15th on previous PC), but no download tab on the Articulate apps page, no link to reinstall Storyline Any clue? Thanks
Wendy Farmer Hero over 4 years ago12/01/19 at 6:32 pm (UTC) Hi Jim storyline 2, 3 or 360 are you having trouble with? if 2 or 3 did you deactivate it on the previous pc?
jim cut Author Wendy Farmer over 4 years ago12/01/19 at 8:14 pm (UTC) It's Storyline 360 I have trouble with
jim cut Author over 4 years ago12/01/19 at 8:25 pm (UTC) After typing my password, when I click on the blue "Activate Articulate 360 Trial" button, the page gets frozen
Wendy Farmer Hero jim cut over 4 years ago12/01/19 at 9:00 pm (UTC) Have you downloaded the Articulate 360 desktop app?
jim cut Author over 4 years ago12/01/19 at 9:38 pm (UTC) I can'tThere is no "Download Apps in the upper right corner of the screen"as specified here:https://community.articulate.com/series/articulate-360/articles/articulate-360-user-guide-how-to-install-update-desktop-app#install
Wendy Farmer Hero jim cut over 4 years ago12/01/19 at 11:04 pm (UTC) Hi Jim I'd suggest you go here and https://articulate.com/company/contact and get in touch with sales to help you.
jim cut Author over 4 years ago12/01/19 at 11:25 pm (UTC) Latest attempt worked. Download Apps button appeared in the upper right corner of the screen. Kind of magic.Thanks for help
Wendy Farmer Hero jim cut over 4 years ago12/01/19 at 11:30 pm (UTC) Glad you hear you are all sorted Jim :-)
8 Replies
Hi Jim
storyline 2, 3 or 360 are you having trouble with?
if 2 or 3 did you deactivate it on the previous pc?
It's Storyline 360 I have trouble with
After typing my password, when I click on the blue "Activate Articulate 360 Trial" button, the page gets frozen
Have you downloaded the Articulate 360 desktop app?
I can't
There is no "Download Apps in the upper right corner of the screen"
as specified here:
https://community.articulate.com/series/articulate-360/articles/articulate-360-user-guide-how-to-install-update-desktop-app#install
Hi Jim
I'd suggest you go here and
https://articulate.com/company/contact
and get in touch with sales to help you.
Latest attempt worked. Download Apps button appeared in the upper right corner of the screen. Kind of magic.
Thanks for help
Glad you hear you are all sorted Jim :-)
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