Impossible to update Storyline 2

Hello everybody,

I tried to update Storyline 2 with the latest version but I'm encountering an error message : 

Could you please help me with that? I tried to uninstall Storyline and try to install it again but it doesn't want to uninstall.

I need the latest version so that my client can see my web publication properly.

Thanks very much for your help!

Marion 

2 Replies
Leslie McKerchie

Hello Marion and welcome to E-Learning Heroes :)

So sorry to hear that you're running into this error. A quick search shows me that these errors are typically machine-specific, so there is not an easy solution to share with you here in the forums.

I'd advise to reach out directly to our support team here, so that we can help you out and get you on the latest version.