In a published Articulate file, audio conks out

Aug 17, 2018

I'm writing for a friend with an interesting situation.  A published Articulate Storyline program, embedded in Canvas, seems to lose its audio when played.  This has happened several times before, but she was always able to republish the .storyline file again.  The unpublised file no longer exists.  

Does anyone know what is going on, and/or has any suggestions about what to do?

Thanks!

 

1 Reply
Crystal Horn

Hi Judith.  Would either you or your friend be able to give us access to the published output (either the output files or a link to where it's hosted)?  We can tell what version and build of Storyline was used to published that output, and that can be a clue as to what's happening.

Just a heads up:  If it's a situation where the file would need to be updated an republished, we might hit a wall without the original source file.  Any chance that it was backed up to a shared drive, or that we could access the temporary Storyline backup files?

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