I placed a button at the top of the screen area that button half hit area is not working when I used player title In classic player.

Apr 26, 2020

Eswarkumar Kantheti
By Eswarkumar Kantheti

I am using a "Classic" player for my project. I used some buttons at the top of the screen.

If I use the "Player Title" in the classic player at that time when I try to hit the button that button top hit area is not working and the remaining bottom half hit area is working.

If I uncheck the title in the classic player. Then the button hit area is working fully.

Please find the attached images. Please give me the solution for this.

Player Title

Button States

Hit area problem when I preview the screen.

7 Replies
Lauren Connelly
almost 4 years ago04/29/20 at 12:34 pm (UTC)

Hi Eswarkumar!

Thank you so much for sharing those screenshots!

I tried to recreate this on my end and unfortunately, I didn't have any issues clicking the buttons. I'm using Storyline 360 Update 38 (Build 3.38.21779.0).

From here, I'd like to take a look at the file to understand what would be effecting the states of the buttons. Would you mind either attaching your file to this discussion or uploading it to us by using this private upload link?

Leslie McKerchie
almost 4 years ago05/18/20 at 1:09 pm (UTC)

Hello Eswarkumar,

Thank you for letting us know that you did not get the e-mail reply from Georvy.

It was originally sent to you on 5/4/2020 and I forwarded his original reply to you so that you can take a look.

In short, we were able to replicate the issue and we are looking into it further. In the meantime, you have two workaround options:

  1. Rollback to Storyline 360 Update 34 Build 3.34.20804.0 
  2. Use Modern Player in Storyline 360 

This discussion is closed. You can start a new discussion or contact Articulate Support.