Incomplete graphics on published content

Hello.

We are having an issue with text boxes not loading completely.

 Storyline graphics not loading

These are fine when previewing in SL360, and Review 360. Only an issue once uploaded to our LMS (TINCAN). It doesn't always 'freeze' at the same point, it doesn't happen all the time and seems to happen on any browser.

There is a wipe entrance animation on the object.

Any ideas?

Thanks. 

3 Replies
Vincent Scoma

Hi Leonard, 

Thank you for reaching out! Let's see if we can pinpoint what is causing the issue here. 

Have you had a chance to test the course in SCORM Cloud to see if the text boxes behave the same way in that environment? If not, I would recommend starting there to determine if the issue is with the course or if it is on the LMS side. 

If you need our help with testing your file, we're always more than happy to help! You can share files in this thread, or you're always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look!