Inconsistent SCORM issue - user jumped randomly back to the start of the course


I have a very unusual problem with a user of a course created in Storyline and published as SCORM, where the user is starting the course and randomly gets to a page in the course and gets jumped back to the start. Sometimes she will get through a few pages and other times up to 10 pages and then gets jumped back to the start.

I am unable to replicate the problem using a couple of different devices and different browsers. Others have gone through the course without any issue.

Has anyone experienced anything like this, and if so what was the solution?

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