My course uses screen recording tests that the user needs to enter text and then press tab to continue. I am seeing inconsistent behavior in 360 with HTML5 only courses. Some users just need to press tab once, others numerous times before it registers. Has anyone else experienced this? Is there a way to resolve this issue?
Issues are occurring in Google Chrome/Windows 10. Clients are in Europe. Not sure if this has anything to do with the issue, however, I wanted to mention it.
Sorry, your clients are hitting this snag! Is this occurring in every course? I also wonder if the tab starts in the browser rather than the course. Are you noticing the tab order starts in different places too?
It would be helpful to see a screen recording of the inconsistency. Is that a possibility?
I'm having people type information into a text box then click Tab to submit their response. This is where I'm seeing the inconsistencies. I have used this same course with no issues in Flash, however, I've changed to HTML5 only and only now getting this issue.
Thanks for the additional information and the screenshot of your trigger.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
4 Replies
Hi Nikki!
Sorry, your clients are hitting this snag! Is this occurring in every course? I also wonder if the tab starts in the browser rather than the course. Are you noticing the tab order starts in different places too?
It would be helpful to see a screen recording of the inconsistency. Is that a possibility?
I'm having people type information into a text box then click Tab to submit their response. This is where I'm seeing the inconsistencies. I have used this same course with no issues in Flash, however, I've changed to HTML5 only and only now getting this issue.
Thank you for your help!
Hi Nikki,
Thanks for the additional information and the screenshot of your trigger.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Great, thank you so much!
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